Refund policy

At Statement Lane, we do not offer return, exchange, or refund options for any reason other than damaged goods or the wrong item received.

Damaged Goods / Wrong Item

In the unfortunate event that you receive damaged goods or a wrong item, we request you to follow these steps:

  1. Unboxing Video:
    To process your claim, we require a complete unboxing video from the moment you break the package seal, including the name and address sheet, until the completion of the unboxing. The video must be uncut and unedited. You must provide this video as proof within 24 hours of receiving your order. If your return is approved by our team, you are required to return the defective item within 3 working days.
  2. Return / Refund Process:
    After we receive the defective item and verify the damage through the provided video, we will initiate an exchange . We will exchange the product with a replacement of the same design, subject to availability. In the case of an exchange, the replacement product will be delivered within 10–15 working days.

And if the product is not available , then we will provide a refund to your original payment method. Kindly note that refunds may take up to [2–5] business days to reflect in your account, depending on your bank or payment provider. 

Note: We will not entertain any claims without adequate proof in the form of a complete unboxing video. This helps us ensure a fair and transparent process. Item sent back to us without first requesting an exchange/return will not be accepted.

Reverse Pickup & Shipping

Where reverse pickup is available, our logistics partner will arrange the collection.

In case reverse pickup is unavailable for your pin code, we may request you to self-ship the product to us. In such cases, we will reimburse the courier charges. 

Timeframe

The defective or wrong item must be shipped back to us in its original condition within 3 working days of receiving the parcel. After this period, we will not be able to provide any assistance.

No Cancellation

Unfortunately, once an order is placed, it cannot be cancelled.

If an item is unavailable, we will offer one of the following options:

  • Exchange for another item of equal value, or
  • Issue a full refund.

These policies are designed to ensure transparency and fairness for both you and us as the seller. If you have any questions or require further assistance, please feel free to contact us.You can raise a return/exhange request on our WhatsApp number +919217003964.

Thank you for shopping with Statement Lane. We appreciate your trust and support!